In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels:
Dedicated customer care number
Other channels as specified;
Upon receiving your complaint, Vedic Ayurcure shall verify the authenticity and the nature of the complaint and if Vedic Ayurcure is convinced that the complaint is genuine, Vedic Ayurcure will inform the relevant vendor of such complaint and request for a return. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Vedic Ayurcure reserves the right to take necessary legal actions against the complainer and that will be solely liable for all costs incurred by Vedic Ayurcure in this regard.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Vedic Ayurcure at the earliest. The return process of the product may be restricted by Vedic Ayurcure depending on the nature and category of the product.
In order to return any products sold through the website, you are required to comply with the below mentioned conditions, viz:
Please notify Vedic Ayurcure of receipt of a damaged/ defective product/service along with photograph of the damaged/defective product with descriptions of such damage/defect within 24-hours of delivery to you. If you are unable to do so within 24-hours, Vedic Ayurcure shall not be held liable for the failure to return the order;
Products should not be used in any manner whatsoever;
Vedic Ayurcure will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Vedic Ayurcure is unable to do so, Vedic Ayurcure will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within 24 hours from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Vedic Ayurcure;
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; other terms & conditions as may be specified.
In the event the return of a product is duly accepted by Vedic Ayurcure, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be returned in favour of you. The return means the offer of replacement of product will be given or credit will be given for value of such products as originally paid by you for the purchase of another product.
Return will be subject to the following:
If the product can be repaired by the service centre, Vedic Ayurcure would get the same repaired and send it back to you.
Orders paid online will be returned within 30 working days as determined by Vedic Ayurcure;
A promo code/ offer, once used shall not be returned in case of cancellation of order either by customer or Vedic Ayurcure.